Privacy Policy and SMS Terms & Conditions

Last Updated: April 28, 2025


We are committed to protecting your privacy and ensuring clear communication regarding our SMS program. This document includes our Privacy Policy and SMS Terms & Conditions, outlining what personal information we collect, how we use it, who we share it with, and the terms governing our SMS communications.


Privacy Policy

What Personal Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address when you provide them through web forms, account creation, or communications.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on our site.
  • Communication Preferences: Your consent to receive SMS messages, emails, or other marketing communications.
  • Data Retention: We retain your personal information only as long as necessary for business purposes, legal obligations, or dispute resolution.
  • Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or customer support inquiries. We do not knowingly collect personal information from individuals under the age of 13.


How We Use Personal Information

We use your personal information to:

  • Provide and improve our services, including processing transactions, responding to inquiries, and delivering personalized content.
  • Communicate with you, including sending SMS messages, emails, or other notifications you have consented to receive.
  • Analyze website usage to enhance user experience and optimize our services.
  • Comply with legal obligations, such as maintaining records or responding to lawful requests from authorities.
  • Protect our rights, property, or safety, and that of our users, by detecting and preventing fraud or abuse.


Who We Share Personal Information With

We may share your personal information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering communications, such as SMS service providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Authorities: When required by law, such as in response to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with notice to you and in accordance with applicable laws.


SMS Consent: SMS consent is not shared with third parties or affiliates for marketing purposes. Your consent to receive SMS messages is used solely by us to communicate with you as per your preferences. Consent to receive SMS messages is not a condition of any purchase.


Your Choices and Rights

You have the following rights regarding your personal information:

  • Opt-Out: You may opt out of SMS messages by replying "STOP" to any message or contacting us at ask@innovaterehabandwellness.com.
  • Access and Update: You can request access to or correction of your personal information by contacting us at ask@innovaterehabandwellness.com.
  • Delete: You may request deletion of your personal information, subject to legal retention requirements, by contacting us at ask@innovaterehabandwellness.com.


How We Protect Your Information

We implement reasonable security measures, such as encryption and access controls, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


Accessibility of This Privacy Policy

This Privacy Policy and SMS Terms & Conditions are prominently displayed on our website and accessible in the following ways:

  • A link to this document is included near the consent language on all web forms where personal information is collected, such as SMS opt-in forms.
  • A link to this document is included in the footer of every page on our website for easy access.

We regularly review and update this document to reflect changes in our practices or applicable laws, ensuring compliance with carrier policies.


SMS Terms & Conditions

By opting in to our SMS program, you agree to receive text messages from Innovate Rehab and Wellness. The following terms apply:

  • Types of Messages: You may receive SMS messages including, but not limited to, appointment reminders, order alerts, account notifications, promotional offers, and updates about our services.
  • Messaging Frequency: Messaging frequency may vary based on your interactions with our services and preferences.
  • Costs: Message and data rates may apply, as determined by your mobile carrier.
  • Opting Out: To opt out at any time, text STOP to any message you receive. You will receive a confirmation message and no further messages unless you opt in again.
  • Assistance: For assistance, text HELP to any message or visit our website at https://www.innovaterehabandwellness.com/.
  • Additional Information: Visit our Privacy Policy for details on how we handle your information and our Terms of Service for additional terms governing your use of our services.


We reserve the right to modify these SMS Terms & Conditions at any time. Updates will be posted on our website, and continued participation in the SMS program constitutes acceptance of any changes. This Privacy Policy and SMS Terms and Conditions are governed by the laws of the State of Missouri and applicable federal laws of the United States.


Contact Us

If you have questions or concerns about this Privacy Policy, our SMS Terms & Conditions, or our privacy practices, please contact us at:

Email: ask@innovaterehabandwellness.com
Address: 2011 Corona Rd, Suite 301 Columbia, MO 65203